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ERP / Tech / SaaS

Empathetic AI

We build finance-grade AI agents for tax, accounting and financial services professionals.

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Who we are

locationAustralia
building2023
team<50 employees
customer1k-5k clients

Empathetic AI builds finance-grade AI agents for tax, accounting, and financial operations. Our portfolio includes: • Luna - Australia’s first AI tax copilot, now rolled out across key APAC markets • Empathetic AI Labs - a growing suite of AI agents covering tax compliance, accounting worklow, risk management and financial analysis, combining industry knowledge with compliance-aware logic.

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Services we provide

AI agent developmentAI consulting and education
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Industries we specialize in

AIFinTech
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Countries we serve

AustraliaNew ZealandSingaporeUnited KingdomUnited StatesUnited Arab Emirates
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Languages we support

English

Why choose us

Finance-grade AI agents

Finance-grade AI agents

Built specifically for tax, accounting, and finance teams, with domain logic, structured workflows, and quality controls designed for regulated professional environments.

Vertical AI agent portfolio

Vertical AI agent portfolio

Designed for accuracy, accountability, and auditability, not generic chat. Our systems embed evaluation, guardrails, and human-in-the-loop checks from day one.

How we help clients

Empathetic AI partnered with a financial advisory business to design and deploy two internal AI systems: a knowledge management agent and a voice-based client conversation simulator.

The knowledge agent enables advisers to securely search internal policies, research materials, and technical guidance, improving information retrieval and internal consistency. The voice AI agent allows advisers to rehearse complex client conversations, such as risk discussions and product explanations, in a controlled training environment.

Together, these systems support adviser readiness, knowledge sharing, and service quality, while keeping humans firmly in control of final client interactions.

Customer case

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World First Pty Ltd, trading under the name WorldFirst is our Australian company (ACN 132 368 971), holds an Australian Financial Services Licence (AFSL No. 331945) regulated by the Australian Securities and Investments Commission (ASIC), is a designated remittance provider with the Australian Transaction Reports and Analysis Centre (AUSTRAC), and is a member of the Australian Financial Complaints Authority (membership No. 13405).

In New Zealand, WorldFirst is incorporated as an overseas ASIC Company (CN: 5837089, NZBN: 9429042041061), is a financial service provider (FSP) on the FSP Register (FSP1000732), and a member of Financial Services Complaints Limited (membership No. 8696).

Registered office: Level 17, 55 Clarence Street, Sydney 2000, NSW, Australia.

The information contained is general in nature. Before acting on the information you should consider whether it is appropriate for you, in light of your objectives, financial situation or needs. Please review our Product Disclosure Statement,  Financial Services Guide and Target Market Determination which includes information on applicable fees/charges, before making any decisions.

Learn more about our pricing, currency converter, terms of use and access our Terms and Conditions by visiting our  legal disclaimer page.

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